We also recommend that you schedule future appointments in advance to ensure your preferred time is available since nights and Saturdays are the most requested times.
We strive to confirm all booked appointments by our staff via a telephone call reminder one to two days before your appointment. Please provide us with a valid email address in the event that we cannot reach you via telephone. Scheduling an appointment is your acceptance of these policies.
If you are scheduled for injectables, laser treatments or Ultherapy we recommend you arriving 15 minutes prior to your appointment time so that we can properly prepare your skin for the treatment.
We also suggest that all patients receiving any of our facial treatments arrive without makeup if possible.
Heart patients: please bring in all current insurance information, updated lists of medications, and important phone numbers.
LASER HAIR REMOVAL PRE-TREATMENT INSTRUCTIONS
Avoid the sun 4-6 weeks before and after treatment.
Hair must be shaved in the treatment area 12–24 hours prior to any hair removal procedure.
You MUST avoid bleaching, plucking or waxing hair for 6 weeks prior to treatment.
For Facial laser treatments patients: If you have not shaved your face before, it is preferable to trim.
Missed Appointment/ Late Cancelation Fees
All prices, policies, and services are subject to change without notice.
All times stated are approximate.
Scheduling an appointment is your acceptance of these policies.
All sales are final.
Late Arrival & Cancellation Policy
We highly appreciate if you could arrive 10 minutes prior to your appointment to guarantee a hassle-free experience. Coming in several minutes before your appointment time will give you some time to physically and mentally prepare for your service. Although we provide a nine(9) minute grace period, kindly understand that delays may cut into your treatment time. We want you to enjoy your entire visit with us! So if you think you may be late for your reserved time please call the Medispa.
As a courtesy the Spa confirms all appointments, however it is your responsibility if you need to make changes to your appointment to call us as soon as possible. Broken appointments and/or same-day cancellations will result in a fifty($50.00) dollar balance on your account. By signing the Patient Partnership Agreement upon registration you have agreed to these terms. Mahalo for your cooperation!